Shipping policy

 

 

Free shipping to United Kingdom.

All orders(except for prime products and custom products) are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Berry Bunson is not responsible for these charges (however, we do try our best to ensure such charges are not incurred) if they are applied and are your responsibility as the customer.

Delivery Timelines:

Order Type Dispatch Time
Prime Marked Products 1-2 business days
All other Jackets & Outerwear 5-10 business days
Made-To-Measure Jackets & Outerwear 3-4 weeks

 

Order Confirmation:

  • Order Confirmation: You will receive an email confirmation once payment is received. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at berrybunsonsupport@gmail.com with your name and order number, and we will look into it for you.
  • Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.

RESCHEDULING AND DELIVERY ISSUES:

  • Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.
  • Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

Refund,return and exchanges:

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at berrybunsonsupport@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at berrybunsonsupport@gmail.com.